Refund & Cancellation Policy
Last updated: June 2026
This policy explains how refunds and cancellations are handled for paid subscription plans on FutureGain ("we", "our", or "us"), operated by DexoSoft Solutions.
Important Notice
Our satisfaction guarantee covers your subscription fee only. It is not a guarantee of investment returns, trading profits, or signal accuracy. FutureGain is a research platform — not a SEBI-registered investment adviser.
Free Plan
The free tier requires no payment. No refund applies.
Paid Subscriptions
Paid plans (Pro, ARJUN) are billed on a recurring basis (monthly or yearly) through Cashfree Payments. By subscribing, you authorise recurring charges until you cancel.
30-Day Satisfaction Guarantee
How it works
If you are not satisfied with any paid plan within 30 days of your first payment, contact us and we will refund your full subscription fee — no questions asked, processed within 3 business days to your original payment method.
- Applies to your first payment on a new subscription only
- One refund per user account
- Refund covers the subscription fee paid — not brokerage fees, taxes, or trading losses
- After the 30-day window, refunds are not provided for partial billing periods
Cancellation
- Cancel your subscription at any time from your Profile page or by emailing hello@dexosoftsolutions.com.
- Paid features remain active until the end of the current billing period. No further charges will be made after cancellation.
- Cancellation does not delete your account or data. You will revert to the Free plan at the end of the billing period. To delete your account and data, see your account settings or our Privacy Policy.
- ARJUN AutoTrader users: Cancelling your subscription does not automatically close open positions. You must manage open positions manually through your broker app before or after cancellation.
Annual Plans
For annual subscriptions, refund requests within the 30-day window receive a full refund of the annual fee paid. After 30 days, no pro-rated refunds are provided for annual plans unless required by applicable law.
Exceptional Circumstances
We review refund requests on a case-by-case basis for exceptional circumstances such as duplicate charges or verified technical issues that prevented access to the paid features for an extended period. Contact us with supporting details.
How to Request a Refund
Email hello@dexosoftsolutions.com with subject line "Refund Request" and include:
- Your registered email address
- Subscription plan and payment date
- Reason for the refund request (optional)
Approved refunds are processed to your original payment method within 3–5 business days.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.
Contact
For billing or refund queries, contact us at hello@dexosoftsolutions.com.